1. Introduction
ERPView ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, username, and password when you register
- Oracle Connection Details: Oracle Fusion Cloud URLs, usernames (passwords are encrypted and used only for session authentication)
- User Preferences: Theme settings, notification preferences, and dashboard configurations
- Support Communications: Information you provide when contacting us
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on the Service
- Device Information: Browser type, operating system, IP address
- Cookies: Session cookies for authentication and preferences
- Log Data: Server logs including access times and error reports
2.3 Oracle Fusion Cloud Data
When you connect to Oracle Fusion Cloud through our Service:
- We act as a pass-through interface to your Oracle systems
- Report data, job information, and financial data remain in your Oracle instance
- We may temporarily cache data for performance optimization
- AI-generated reports may be processed through third-party AI services (Anthropic Claude)
3. How We Use Your Information
We use the collected information for:
- Providing and maintaining the Service
- Authenticating your access to Oracle Fusion Cloud
- Processing AI report generation requests
- Improving and personalizing your experience
- Sending service-related notifications
- Responding to support requests
- Detecting and preventing fraud or abuse
- Complying with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third parties that help us operate the Service (hosting, analytics)
- AI Services: Anthropic (Claude) for AI-powered report generation - only report prompts and specifications are shared
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
We do NOT sell your personal information to third parties.
5. Data Security
We implement appropriate security measures including:
- Encryption of data in transit (HTTPS/TLS)
- Encryption of sensitive data at rest
- Secure password hashing
- Regular security assessments
- Access controls and authentication
- Session management and timeout policies
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide the Service
- Required by law or for legitimate business purposes
Oracle credentials are stored only in encrypted form and cleared on logout. Cached Oracle data is automatically purged within 24 hours.
7. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request transfer of your data
- Objection: Object to certain processing of your data
- Withdrawal: Withdraw consent where applicable
To exercise these rights, contact us at privacy@erpview.com.
8. Cookies and Tracking
We use cookies for:
- Essential Cookies: Required for authentication and security
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Understand how users interact with the Service
You can control cookies through your browser settings, but disabling essential cookies may affect Service functionality.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
10. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected such information, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Material changes will be communicated via email.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: privacy@erpview.com
Data Protection Officer: dpo@erpview.com
Website: www.erpview.com