1. Overview
At ERPView, we strive to ensure customer satisfaction with our Oracle Fusion Cloud integration services. This Refund Policy outlines the terms and conditions under which refunds may be issued.
2. Free Trial Period
We offer a 14-day free trial for new users. During this period:
- Full access to all features is provided at no charge
- No payment information is required to start the trial
- No commitment or obligation to continue after the trial ends
- You can cancel at any time during the trial with no charges
We strongly encourage users to fully evaluate the Service during the free trial before committing to a paid subscription.
3. Subscription Refunds
3.1 Monthly Subscriptions
- Within 7 days: Full refund available if you are not satisfied
- After 7 days: No refund; subscription remains active until the end of the billing period
- You may cancel at any time to prevent future charges
3.2 Annual Subscriptions
- Within 30 days: Full refund available if you are not satisfied
- After 30 days: Pro-rated refund for unused months may be available upon request
- Pro-rated refunds are calculated based on full monthly rate, not discounted annual rate
- Minimum 2-month usage required before pro-rated refund eligibility
4. Eligibility for Refunds
Refunds are typically granted in the following circumstances:
- Service does not function as described in our documentation
- Critical features are unavailable for extended periods (more than 48 hours)
- Accidental duplicate purchases
- Billing errors on our part
- Cancellation within the applicable refund window
5. Non-Refundable Items
The following are generally not eligible for refunds:
- Partial month usage (subscriptions are billed for full periods)
- Failure to use the Service during your subscription period
- Issues caused by your Oracle Fusion Cloud configuration or credentials
- Downtime or issues with Oracle's services (not within our control)
- Custom development or consulting services
- Third-party integration costs (e.g., Anthropic API usage)
- Requests made after the applicable refund window
6. How to Request a Refund
To request a refund:
- Email billing@erpview.com with subject line "Refund Request"
- Include your account email and the reason for your request
- Provide your order/invoice number if available
- Allow up to 5 business days for review
We may request additional information to process your request.
7. Refund Processing
Once approved:
- Refunds are processed within 5-10 business days
- Refunds are issued to the original payment method
- Credit card refunds may take an additional 5-10 days to appear on your statement
- You will receive email confirmation when the refund is processed
8. Cancellation Policy
You may cancel your subscription at any time:
- Go to Settings > Subscription in your account
- Click "Cancel Subscription"
- Your access continues until the end of the current billing period
- No further charges will be made after cancellation
- You can reactivate your subscription at any time
9. Service Interruptions
In case of significant service interruptions caused by us:
- We may offer service credits for extended outages (more than 24 hours)
- Credits are applied to your next billing cycle
- Extended outages (more than 7 consecutive days) may qualify for pro-rated refunds
10. Disputes
If you dispute a charge:
- Please contact us first at billing@erpview.com
- We aim to resolve disputes within 30 days
- If we cannot resolve the issue, you may escalate to your payment provider
- Chargebacks may result in account suspension pending resolution
11. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Existing subscriptions will be honored under the policy in effect at the time of purchase.
12. Contact Us
For questions about refunds or billing, contact us at:
Email: billing@erpview.com
Support: support@erpview.com
Website: www.erpview.com